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Web Shop Terms and Conditions |
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1 World Solar Limited aims to deliver goods of the highest quality from goods we keep in stock From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, have the products sent as soon as they become available or to cancel the order.
All prices quoted are in British pounds sterling (£) and we make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of 1 World Solar Limited and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through PayPal’s secure server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
If you wish to pay by cheque please call us on 0117 942 6668 for details of how to place your order. Cheques should be made payable to "1 World Solar Limited".
Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, 1 World Solar Limited disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. 1 World Solar Limited cannot be held responsible for any loss or damage that may arise from the use of this information.
Delivery
All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are often dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.
Handling and Shipping
1 World Solar Limited only delivers within the UK and does not ship products internationally. Please note deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man and Channel Islands incur very high carriage charges. For this reason these locations are not offered as options on the website. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.
Tax Charges
All prices are shown in UK pounds, both excluding and including VAT.
1 World Solar Limited VAT registration number is: 909138419
Credit Card Security
Your credit/debit card details are entered on a PayPal secure payment web server. Details of the secure payment system and credited cards accepted are as detailed on the PayPal web site.
Reaching Us
For general information contact 1 World Solar Limited by emailing us on
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or by phone on 0117 942 6668 or fax on 0117 942 8998
Our postal address is:
1 World Solar Limited, 4 Montpelier Central, Station Road, Bristol, BS6 5EE
Our working hours are 9:00am - 5:00pm, Monday – Friday.
Complaints Procedure
We endeavour to respond to all complaints within three working days. Please email
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or call us on 0117 942 6668. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.
Returns Policy
1 World Solar are happy to replace faulty goods free of charge, up to 12 months from the date of purchase. Please ring first to discuss the problem and see if it can be resolved. Then if asked, return goods with an explanatory note specifying what the fault is with a copy of the original invoice, clearly showing date of purchase.
We do not accept returned goods which are not faulty, except by prior arrangement, by telephone. In which case we will deduct the original cost of postage and packing, plus a 15% handling fee. The goods must be returned in perfect condition, in the original packaging and suitable for re-sale.
Your statutory rights are not affected.
Privacy Policy
1 World Solar Limited is committed to protecting your privacy. You can view our privacy policy at www.1worldsolar.co.uk/policies/privacy-policy.html |
Welcome to the 1 World Solar Limited Web site
Welcome to the 1 World Solar Limited Web site
If you continue to browse and use this Web site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 1 World Solar Limited's relationship with you in relation to this Web site
The term "1 World Solar Limited" or "us" or "we" refers to the owner of the Web site - our details are given here in the adjacent box on this page. The term "you" refers to the user or viewer of our Web site
The use of this Web site is subject to the following terms of use:
- The content of the pages of this Web site is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this Web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Web site meet your specific requirements.
- This Web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this Web site, which are not the property of, or licensed to the operator, are acknowledged on the Web site.
- Unauthorised use of this Web site may give to a claim for damages and/or be a criminal offence.
- From time to time this Web site may also include links to other Web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Web site(s). We have no responsibility for the content of the linked Web site(s).
- You may not create a link to this Web site from another Web site or document without 1 World Solar Limited's prior written consent.
- Your use of this Web site and any dispute arising out of such use of the Web site is subject to the laws of England and Wales.
Copyright notice
This Web site and its content is copyright of 1 World Solar Limited - © 1 World Solar Limited 2008. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the Web site as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other Web site or other form of electronic retrieval system. |
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1 World Solar Limited has produced this privacy policy in order to demonstrate our firm commitment to privacy and to help visitors to this site feel at ease about supplying information. No information is collected without visitors' knowledge and participation.
What we collect
Names, addresses and email addresses are collected for processing your purchase order, deliveries and for those wishing to join our mailing list.
Mailing list
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Those wishing to be removed from our mailing list may request removal from our list at any time by sending a request to
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How we use cookies
Cookies are currently only used on the 1 World Solar Limited web site by the online Shop. When you click on an 'Add to Basket' button, details about items you wish to purchase are sent to the PayPal UK Website. Cookies are small text files that are stored on your computer and enable PayPal to keep track of the contents of your shopping basket once you have selected an item.
For full details of how PayPal uses cookies please see the PayPal privacy policy on www.paypal.co.uk
Controlling your personal information
All information collected by 1 World Solar Limited will be held with the utmost care and will be kept strictly confidential and will not be sold, shared or rented in any way or form to third parties without your written consent or unless required to do so by law. You may request details of personal information which we hold about you - please write to the address given in the box on this page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Links to other Web sites
Our Web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
About this policy
1 World Solar Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st September 2009. |
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1 WORLD SOLAR LTD - TERMS AND CONDITIONS – 9th December 2008 |
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1. QUOTATIONS
All quotations are subject to confirmation by 1 World Solar Limited (henceforth the ‘Company’) on receipt of the purchaser's signed order. The customer shall give a written order, which shall take effect as an offer to purchase, whereupon a contract shall automatically be created when a representative of the Company countersigns the order.
2. ORDERS
Orders are accepted on the understanding that the general conditions of sale will apply, regardless of any conditions printed on customers own stationery. Exceptions will be where a separate contract or agreement has been drawn up between the two parties. ORDERS OR CHANGES TO ORDERS MUST BE IN WRITING, otherwise the Company cannot accept responsibility for wrong interpretation or delay. In all cases, the issue of a signed copy of the order form is proof of acceptance of an order and confirms details of such orders, but it is the responsibility of the buyer to check orders and confirmation notes carefully to ensure that their requirements have been correctly interpreted as subsequent alterations may be impossible, without incurring a charge.
3. DEPOSIT AND CANCELLATIONS
A deposit of 25% is required prior to processing of all orders, unless otherwise agreed by the Company. Cancellation of the order can be made using the Company’s Cancellation Form up to seven working days from order date (the cooling off period). Cancellation will also be accepted if the Company cannot supply/install within the time period specified in the contract or subsequently agreed in writing by both parties. The Company reserves the right to cancel the order if it transpires that it is not technically viable to carry out the work, due circumstances not noted at the time of survey or subsequently changed (e.g. bats, vermin, asbestos, health and safety hazard etc). In such situations, the Company will notify the customer of the reasons in writing within seven days and will supply an amended proposal where feasible or will refund the deposit in full if this is not acceptable.
4. TRANSIT BREAKAGES AND CLAIMS
Consignments are fully insured against loss or damage to the point of delivery. It is important that all items are examined upon receipt or as soon as possible afterwards. Any loss or damage should be reported to us immediately and confirmed in writing within 3 days. Non delivery must be reported to us within 3 days after the agreed date of delivery, otherwise it will be assumed that all the items have arrived safely. Failure to comply with these conditions may prevent the customer from recovering the cost of any loss or damage sustained. Deliveries will be made only over hard and practicable roads, unless otherwise agreed. No claims for damages or discrepancies will be allowed unless:-
i. The carrier's rules are complied with
ii. The delivery ticket is marked "Damaged" or "Deficient" and brief details given thereon
iii. A claim is made within seven days of receipt of the goods
5. DELIVERY AND INSTALLATION DATES
Delivery and/or installation dates are submitted in good faith on the assumption that the materials and labour will be normally available. In the event of supplies or labour being interrupted by illness, strikes, lockouts, fire, war or other contingencies beyond our control there may be a delay or suspension of orders. Whilst every effort will be made to deliver/install goods by a specified date, should delivery be delayed for any reason whatsoever the Company will inform the client as soon as possible, but will not be responsible for any loss, delay or inconvenience sustained by the buyer. If a buyer fails or refuses to take delivery of materials, or allow an installation to proceed, on the date on which has been agreed, they shall be liable to the Company, and for a reasonable charge by the Company for any charges incurred by the Company couriers or installers. Alterations to timings by the purchaser must be made before 10am on the first working day prior to delivery or installation and under no circumstances be made after the goods and/or installers have been despatched.
6. PLANNING PERMISSION AND OWNERSHIP
Unless it is included on this contract in writing, it will remain the customer’s responsibility to obtain any planning permission or listed building consent required. The Company will not accept any claims whatsoever for loss or inconvenience due to not obtaining required permissions if it is not included on this contract. By signing the contract the buyer is accepting responsibility as owner of the property or agreed agent for the owner, with the consequent rights to make alterations to said property.
7. PAYMENTS
A deposit is required before any order is processed and payment in full is required upon completion of an installation. Payments can be made either by cheque, debit card, bankers draft or postal order made payable to “1 WORLD SOLAR LTD”. If a buyer defaults in payment the Company may delay delivery, installation or cancel the contract altogether. Interest will be charged on any overdue payment at a rate of 2% per month from the date of delivery or completion of installation.
8. TITLE OF GOODS
Until the Company has received payment in full of the price of the goods, the buyer acquires no title to the goods which are subject of the sale, and the ownership thereof remains with the Company. However upon receipt of a deposit for an installed system this deposit will be used for purchasing equipment to be held on trust for the purchaser, separately stored, protected, insured and clearly identifed as the consumers property, up to the value of said deposit.
9. RESPONSIBILITY
Once delivered, the customer is responsible and shall indemnify the Company against any damage or loss of materials and equipment of the Company arising out of any accident by fire, theft or other cause. The customer shall effect insurance to cover such matters. Any such accident shall not entitle the customer to rescind the whole or any part of the contract.
10. GUARANTEES
Installation work carried out by the Company is guaranteed against poor workmanship for a period of one year. Faulty parts will be replaced free of charge whilst under guarantee, but a charge will be levied if the fault is found to be due to user error. After the one year installation guarantee period has expired, all call outs will be chargeable. All other parts are subject to manufacturer’s guarantees, which vary.
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